Install Ledger Live
Download the desktop or mobile app only from ledger.com. Check the address carefully before downloading.
A safer way to access your crypto
Your Ledger is
your login.
Ledger Live doesn’t use passwords or cloud accounts. Access is approved with your physical hardware wallet—where your private keys remain.
No web login exists. This guide will never ask for your PIN or recovery phrase.
◈LEDGER READY
✓
Device verifiedPrivate keys stay offline
SECURITY STARTS WITH YOU — ALWAYS ON-DEVICE
ACCESS, EXPLAINED
There’s no password.
And that’s the point.
Ledger Live reads public information from your device. Your hardware wallet must be connected, unlocked, and physically used to approve access.
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Connect your Ledger
Connect by USB, or use Bluetooth with compatible devices such as Nano X.
Unlock on-device
Enter your PIN using the buttons or touchscreen on your Ledger hardware wallet—not on your computer.
Open the coin app
Launch the relevant app on your device, such as Bitcoin or Ethereum, when Ledger Live asks.
Confirm on screen
Review and approve any access request directly on the device screen. Never approve something you did not initiate.
View your accounts
Ledger Live reads public keys to show your accounts and balances. Your private keys stay on the device.
Key fact
Your private keys never leave the hardware wallet. Ledger Live only uses public keys to display your accounts.
BY DESIGN
SELF-CUSTODY, CLEARLY
No company can log in
or reset your access.
Ledger can’t access your funds, reset a password, or recover your accounts for you. The 24-word recovery phrase created during setup is the backup for restoring your wallet on a replacement device.
!
Your recovery phrase is the master key.
Keep it private, offline, and out of every website, app, message, and chat.
Keep it private, offline, and out of every website, app, message, and chat.
QUICK FIXES
Back to in control.
Pick the issue you’re experiencing to see safe steps you can try. If anything asks for your recovery phrase online, stop.
01Device not detected+
Try another USB cable or port. Use a data-capable cable, reconnect the device, and reopen the relevant coin app.
02PIN forgotten+
Do not guess repeatedly. A device reset requires restoring with your 24-word recovery phrase. Only enter it on the Ledger device itself.
03Bluetooth pairing fails+
Toggle Bluetooth on both devices, remove the old pairing, then pair again. Check for Ledger Live and firmware updates.
04Ledger Live stuck syncing+
Check your connection and service status, then try clearing the app cache or reinstalling from ledger.com.
05Genuine Check fails+
Stop and do not use the device until resolved. Contact support through Ledger’s official website.
YOUR SECURITY CHECKLIST
Keep your keys
your own.
A few simple habits make a meaningful difference.
Visit Ledger Academy ↗01
Never type your 24 words into any website, app, or chat—even if it looks official.
✓02
Download only from ledger.com. Lookalike sites and sponsored search results can be fraudulent.
✓03
Verify the Genuine Check when your device connects. Stop if verification fails.
✓04
Store your recovery phrase offline on paper or metal in a private, secure place.
✓05
Ignore unsolicited support. Ledger won’t DM you asking for your phrase.
✓IMPORTANT SECURITY NOTICE
Ledger Live has no web login.
Fake “Ledger Live login” pages imitate official screens to steal recovery phrases. Any site asking you to enter your 24 words is fraudulent. Close it and report it through official channels.
ONE APP, MANY ASSETS
Manage your
digital assets.
Ledger Live supports thousands of coins and tokens, with buying, swapping, and staking available through integrated partners.
₿
BitcoinBTC
◆
EthereumETH
◎
SolanaSOL
◉
CardanoADA
●
PolkadotDOT
✕
XRPXRP
Ð
DogecoinDOGE
+
Thousands moreIncluding ERC-20 tokens
◈
KEEP THIS IN MIND
Your device is your login.
No device, no access. No seed phrase shared, no compromise.
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